The Hotel Cock Block

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“Blocking a hotel rooms is a great way to help guests find a reasonably priced and convenient place to stay near your wedding activities! Simply follow these easy steps to look into blocking your rooms!”

Three weeks later, a delegation to my mom to take care of business, numerous in-person meetings, forgotten emails, and a few minor snafus in the meantime, our block went live for our guests.

AND, IT DID NOT WORK. Queue confused calls and texts from guests.

Grumble, grumble, hiss, hiss, obscene gesture, boo.

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I asked my mom to take on the whole hotel block contract shenanigans in January as I figured it would be an easy-peasy phone call and contract to arrange for a small grouping of rooms at the hotel located literally between the ceremony and reception site. We want between 12-15 rooms. That’s it. She emailed, called, and met with the sales people of this particular boutique hotel. They signed a contract, a contract which requires us to pick up 90% of the rooms in two months with no resell clause. The sales lady very clearly told the mom that only the standard room is offered as part of the block for $150 a night. Suites, though we can book them for $200 a night, are by contract only and if guests book a suite it does not apply to our block of 15 rooms. Sure, okay, so they will offer the standard rooms when guest call, right? Yep. Moving on…

Pastry’s mom calls the first night to book her room. They tell her the option is a suite for $200 and that the only other option “is a handicapped room that is much, much smaller” for $150. Say, wha? Pastry’s uncle calls – They give him the same run around, book him a suite, and tack on the resort fees to everything something that is clearly waived in our contract. My best friend calls and ends up with a suite. They have now booked four rooms, all suites, for $200 a night and fees, and none of them count toward the hotel block.

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Summary of my feelings.

Now, my mom is an epic lady who has managed many, many people for her entire career. She sent perhaps the saltiest email ever to the sales manager at the hotel. Please read the following in a deep, threatening voice of a lady not with whom to fuck.

“We have a major problem with the implementation of the contract we signed for the wedding. Our guests have started to call to book rooms and are being offered only a suite rate of $200. One guest was told the $150 rate was only for a handicap access room, another guest was told that only group sales could handle her request. I am very disappointed in this poor service and the confusion it is causing for our guests is unacceptable. I have an early appointment on Friday morning, but I will call you as soon as I am free.  My expectation is that when are guests call they will be offered the $150 contracted rate. The $200 rate for suites should not be offered at all as we contracted specifically for 3 suites and I have already booked them.  When we speak tomorrow I will look forward to your solutions and expect prompt corrective action.
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The hotel then groveled sufficiently and another friend had no issues when booking her room the next day. Mind you, this is also the same location of the $136 tacos. So, I am not convinced they deserve any business at this point let alone our glorious personages in residence eating tacos at our leisure. But, life and planning move on…
They were very lucky they had to deal with my mom rather than me.

 

 

 

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